At Golden Aura World, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied, we’re here to help.

Return Eligibility

You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Non-Returnable Items

Items that show signs of use, damage, or alteration after delivery are not eligible for return. For hygiene and safety reasons, certain jewelry items may not be accepted unless they are defective or damaged upon arrival.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of delivery. Please provide clear photos and details so we can review and resolve the issue promptly.

Return Process

To initiate a return, please contact us at [email protected] with your order details and reason for return. Once your request is approved, we will guide you through the return process.

Refunds

After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 to 7 business days.

Exchange Policy

We offer exchanges for defective or damaged items only. Requests for exchanges must be made within 7 days of delivery.

Late or Missing Refunds

If you have not received your refund within the stated timeframe, please contact us at [email protected] for assistance.

Changes to This Policy

Golden Aura World reserves the right to update or modify this policy at any time. Any changes will be posted on this page.